Privacy policy
Privacy Policy
Last updated: 21 December 2025
This Privacy Policy describes how RealCock (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit realcock.co.uk, use our services, or make a purchase from us (collectively, the “Services”).
For the purposes of this Privacy Policy, “you” and “your” mean you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected.
By using our Services, you agree to the collection, use, and disclosure of your personal information as described in this Privacy Policy.
This Privacy Policy is intended to comply with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, operations, or legal obligations. Any updates will be posted on this page with an updated “Last updated” date.
How We Collect and Use Personal Information
We collect personal information in order to:
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Process and fulfil orders
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Provide customer support
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Communicate with you regarding orders and services
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Prevent fraud, abuse, and chargebacks
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Improve our website and services
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Comply with legal and regulatory obligations
Categories of Personal Information We Collect
Information You Provide Directly
This may include:
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Name and contact details (email address, phone number)
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Billing and delivery information
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Order details and payment confirmations
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Communications with customer support
Providing certain information is necessary to complete purchases and receive Services.
Information Collected Automatically
We may automatically collect information through cookies and similar technologies, including:
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IP address
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Browser type and device information
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Pages visited and interactions with the website
Information from Third Parties
We may receive personal information from:
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Shopify, which powers our online store
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Payment processors that securely process transactions
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Analytics and advertising partners
All third-party information is handled in accordance with this Privacy Policy.
How We Use Personal Information
Order Fulfilment & Account Management
To process payments, ship products, manage accounts, and handle returns or refunds.
Marketing & Communications
To send promotional emails or display advertisements where permitted by law. You may opt out of marketing communications at any time.
Security & Fraud Prevention
To detect, investigate, and prevent fraud, unauthorised transactions, and chargebacks. Relevant data may be shared with payment processors, banks, or authorities where legally required.
Service Improvement
To improve website functionality, customer experience, and operational efficiency.
Cookies & Tracking Technologies
We use cookies and similar technologies to operate and optimise our website.
For information on Shopify-related cookies, please visit:
https://www.shopify.com/legal/cookies
You may manage cookies through your browser settings. Disabling cookies may affect site functionality.
How We Share Personal Information
We may share personal information with:
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Payment processors and fulfilment partners
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Customer support, IT, and analytics service providers
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Advertising and marketing partners
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Legal or regulatory authorities where required
We do not sell personal data for monetary gain. Any sharing for advertising purposes is carried out in accordance with UK data protection laws.
Third-Party Links
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their policies before providing personal information.
Children’s Data (18+ Only)
Our Services and products are intended only for individuals aged 18 and above.
We do not knowingly collect personal data from individuals under 18. If you believe a minor has provided us with personal data, please contact us and we will delete it promptly.
Data Security & Retention
We implement reasonable administrative, technical, and organisational safeguards to protect your personal information. However, no system is completely secure.
We retain personal information only as long as necessary to:
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Provide Services
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Comply with legal obligations
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Resolve disputes
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Enforce our agreements
Your UK Data Protection Rights
Under UK data protection laws, you may have the right to:
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Access your personal data
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Request correction or deletion
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Restrict or object to processing
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Withdraw consent (where applicable)
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Request data portability
You may exercise these rights by contacting us using the details below. We may need to verify your identity before processing your request.
We will not discriminate against you for exercising your rights.
Contact Information
If you have any questions about this Privacy Policy or wish to exercise your data protection rights, please contact us at: